Josie K Hpq

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Verified Reviewer

To cancel my youku account

I didnt my account please cancel my account the youku always deducted P129 monthly please cancel my account

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Cons:
  • Automatic payment

Preferred solution: Full refund

User's recommendation: Not at all

Mithlesh K Qzk

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Verified Reviewer

Digital rights

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Sir/Madam, I need your digital rights for YouTube. So, how much is the price?

I am an editor, dubber, and manager. Please, do you understand and could you reply quickly? Thank you, sir/madam.

Message sent from Nepal. Sender name: Mithlesh.

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User's recommendation: I need your digital rights for YouTube

Asma A Lfh

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Verified Reviewer
| map-marker Muscat, Muscat

Urgent Request to Stop unauthorised payments after Account Deletion.

Dear youku

Iam writing to adress an urgent issue regarding my youku subscription. Although i deleted my account, i have noticed payments still continue to be processed.

Here are the deatails .

My previous youku email :suleimanasma005@***.com

Last four digits of the payment method 5908.

I kindly ask you to investigate this matter and ensure all future payments are stopped immediately. Please confirm that has been cancelled and that no future charges will be applied.

I look foward to you swift response .

Yours faithfully,

Asmaa Ali .

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Anonymous
map-marker Austin, Texas

Unable to access movie

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I purchased YOUKU and VIP to watch Xiao zhan in legend of hidden sea. Have not been able find it. When I search for it it tells not found.

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User's recommendation: No unless you improve your buisness. Keep your word. False advertising.

Huolinger H

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Verified Reviewer

Subject: Reporting Unauthorized Distribution of *"Detective Dee: Rats Invasion" (2020)* on Telegram

Dear Youku Support Team,

I hope this message finds you well. I would like to report an issue regarding the unauthorized distribution of your licensed movie 'Detective Dee: Rats Invasion' (2020), which is being uploaded and shared on various Telegram channels. These illegal uploads are infringing on the copyright and distribution rights associated with the movie.

I kindly request that you investigate this matter and take appropriate action to prevent further illegal distribution of your content. Please let me know if you need any specific information or links related to the channels involved.

Thank you for your attention to this issue, and I look forward to your prompt action.

Best regards,

Huo Linger.

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Preferred solution: unauthorized distribution of your licensed movie *"Detective Dee: Rats Invasion" (2020)*,

Jeanine K Bvc

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Verified Reviewer

Pourquoi les sous titrages en français se coupent début de la phrase et la fin.n

Bonjour. Je n'arrive pas à lire des mots complets, ça se coupe juste à la fin d'une phrase. Et ça me gêne beaucoup de ne pas comprendre ce qu'on parle dans la série.

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Jeanine K Bvc

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Verified Reviewer

Les sous titrages en français se coupent juste à la fin d'une phrase,il ya des mots que je n'arrive pas à lire.e

Les mots à la fin d'une phrase se coupent. La phrase ne coupe juste à la fin. J'ai mal à comprendre la série.

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Preferred solution: Corriger car les parametres ne m'autisent pas à corriger ce defaut

Anibal J Tzb

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Verified Reviewer
| map-marker San Juan, San Juan Municipio

Membership Subscription

My subscription (ykuser061543****) expires March 15 2024. and I am VIP.

Watching episode 29

halfway stopped and is asking to join Vip membership to finish watching the episode.

I paid my subscription with google pay now the only option to pay is Alipay CN. what can I do?

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GiuppeRobrida P

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Verified Buyer
|

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Verified Reviewer
| map-marker Davao City, Province Of Davao Del Sur

Membership subscription

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Youku Tudou - Membership subscription
Youku Tudou - Membership subscription - Image 2
Contains 3 confidential files for company representatives

Good evening. I hope this email finds you in good health and high spirits.

As for the concern, I already purchased your Youku subscription English on your YouTube channel. But after purchasing it, I still can't watch the other episodes of the series that I want to watch. I already have received my receipts that I did purchase it. Moreover, it also showed that I am already a VIP member.

What am I supposed to do? Please fix this.

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Pernie Dcz

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Verified Buyer
| map-marker Cebu City, Province Of Cebu

Complaints

Contains 1 confidential file for company representatives

Unauthorized charges, please cancel my subscription and refund my money back. i stop using this application.

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Lovette D

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Verified Reviewer
| map-marker Newcastle Upon Tyne, Newcastle Upon Tyne

Why is the movie not in English? Can it be Dubbed in English?

I need my Chinese drama Dibbed in English dub. Because I can Only speak English, so I would like my movie to be English

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Kuala Lumpur, Kuala Lumpur

UNSUBCRIBE MY YOUKU SUBCRIPTION

Contains 2 confidential files for company representatives

Hi there,

I would like to make cancellation of my membership with Youku Movie, as I checked there is one charges RM11.90 into my mobile account. I am no longer interested and not need to countinue to this subcripstion.

I have try many times to cancel and remove manually from my end, but still not successfull until today.

Seeking for your assistance to REMOVE AND DELETE this account and make sure there is no more charges into my mobile billing in future!

This is my number 601********. Kindly revert back to me as soon as possible before I make report.

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Phaludmie P

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Verified Reviewer

Refund

Good afternoon,

My name is Phaludmie Pierre and I recently paid for youku TV VIP membership and it won't let me watch anything . I can't download the app because it is not in the US. So, I would like to get a refund of $21.14 (154 yuan) back please.

Thank you very much.

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Loss:
$21

Preferred solution: Full refund

Glenn M Jor

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Verified Reviewer

Paid for vip but won’t let me access it

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Paid for monthly subscription but wont let me access the vip let me watch anything would like refund

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Loss:
$11
Cons:
  • No access

Preferred solution: Full refund

User's recommendation: Don’t subscribe as doesn’t let u watch vip

Judy D Guk

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Verified Reviewer
| map-marker Atlanta, Georgia

Wanted to stop service and they had no phone number. They deducted funds from my bank and I was supposed to be getting a free trial.

I want my money back. I was only signing up for a free trial.

Could not even get it started on my tv.

Did finally get it working on my phone but not the tv. Want my money back in the bank!!!

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User's recommendation: Don’t deal with these people. There is a reason they don’t have a phone to reach them. They don’t want people to speak to them about being cheats!!!

lee m Lor

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Verified Reviewer

STOP SUBS MONTHLY YOUKU

I want to stop monthly subscription to youku, but there is no way to unsubscribe, if you first subscribed using the website, not the app store.

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Preferred solution: TUTOR TO STOP SUBS YOUKU MONTHLY

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